Frequently Asked Questions Order Payment Delivery

It best to visit one of our sales partners close to you. We recommend contacting our sales partners prior to your visit and inquire which System 180 furniture they currently have on display. Our sales partners are equipped with all current decor samples. Here you can find specialist partners in your vicinity: Dealer search
If there is no partner in your area please contact our sales team (contact@system180.com).

This depends on the services offered by our sales partners in your vicinity. Please inform yourselves directly by our partners, whether an on-site consultation is possible. You can naturally issue you inquiry to our sales team (contact@system180.com) an we shall pass it on.

You must measure the width and height of your existing individual modules. Hereby please measure from the middle of the screw hole of the system node to the next. This is how the required axis measure is calculated.

Principally you can disassemble and reassemble your furniture alone. However as individual components can quickly become damaged with improper handling and the correct assembly determines the stability of the furniture, we recommend that you use our assembly service. Costs are calculated on an hourly rate. You can receive a quote from our sales team (contact@system180.com).
In order to issue a reliable estimate, we require a photo of the existing configuration including the provision of the dimensions and a sketch or written description of the desired configuration. In the event of a move please provide us with details of the original and new premises.

Please do not use abrasive chemical cleaning products as these will successively remove the coating. As a rule it is sufficient to wipe your furnitre with a damp cloth and then polish using a dry cloth in order to avoid smearing. In addtion we recommend re-oiling our wooden veneers at regular intervals with a wood oil. Please only apply a fine equal layer on the veneer.

For the technical specifications of the system floors, the brochure “Facts&Details” is available in the download area.

Our castors may, independent of the size bear a load of up to 60 KG per castor.

All information on RAL and NCS numbers as well as care instructions for our surfaces can be found in the product sheet on surfaces.

The best way to do this is to speak with your local System 180 partner. You can find out who your local partner is here: System 180 partner search. Specialist stores are equipped with the digital and paper-based planning materials they need, as well as with up-to-date décor samples, and can prepare a plan customised to your needs as well as a price quote based on that plan.

The best way to do this is to speak with your local System 180 partner. You can find out who your local partner is here: System 180 partner search. Specialist stores are equipped with the digital and paper-based planning materials they need, as well as with up-to-date décor samples, and can prepare a plan customised to your needs as well as a price quote based on that plan.

All orders made through our specialist partners will be subject to the General Terms and Conditions set by the relevant company. Orders made directly to System 180 will be subject to conditions that vary depending on whether you are ordering for the first time or are making a repeat order. The precise conditions of sale are always indicated in our offer. Please note that where payment conditions specify cash in advance we can only begin producing your furniture after receiving full payment. For this reason, any delay in payment may lead to the original delivery date being pushed back.

Your furniture has a defect, or its actual appearance and workmanship does not match the agreed quality. Such problems may involve defects in either the features (form, colour, fittings) or functioning of your furniture. In cases where the defect is detectable immediately upon delivery, please speak directly with the delivery team and ask them to confirm that the defect is in fact there. If you only discover the defect later, please send us a photo and description of the problem. Please contact our service team (service@system180.com) to process your complaint. To ensure the quality and function of your furniture in the long term, please also follow our care instructions.

Legally binding rules govern our responsibility to ensure that our products are delivered in appropriate and defect-free condition.

System 180 furniture is made to order and, where possible, delivered pre-assembled. Final assembly on site is carried out by trained personnel only.

The delivery time within Germany is usually 6–8 weeks. For products in the “BlackLine” version at about 8 weeks.

If you wish shipping abroad or individual delivery dates, please ask our service team (service@system180.com) for the conditions.

You may collect your order from our factory in Ernst-Augustin-Str. 3, 12489 Berlin. Under circumstances, collection from our sales partners is also possible. Please contact your local sales partner for information.

A delivery abroad is possible in principle. The shipment of your furniture is usually pre-assembled on a pallet by freight forwarding to the curb (EXW). Further delivery conditions must be clarified with us on an order-specific basis. Please note that the disposal of the pallet is done by the recipient. You are welcome to ask our sales team (contact@system180.com) about the additional costs incurred, stating the exact delivery address and the desired furniture.

At the time of the order confirmation a provisional delivery week shall be provided. Several days prior to the planned delivery and assembly our team shall contact you in order to agree an exact delivery date. If delivery is via a haulage company, you will be informed as soon as your order is handed over to the haulage company.

You can naturally provide a desired delivery date. We shall observe this in our planning and endeavour to adhere to this. Unfortunately we cannot guarantee this term. Please note that we do not give appointments on Saturdays and Sundays.

Due to the current situation on the world market, delivery delays may occur

As a rule assembly (in Germany) occurs on your premises. Small items can also be delivered pre-assembled.

The time required for assembly depends on the piece of furniture. Please request the assembly time for a specific piece of furniture from our sales team (service@system180.com).

Unfortunately we cannot dispose of your old furniture.

We’d be very grateful if you could send all your requests and suggestions to our product management team at maier@system180.com.

We’d be delighted to hear from you! contact@system180.com