{"id":3998,"date":"2018-05-21T20:49:07","date_gmt":"2018-05-21T18:49:07","guid":{"rendered":"https:\/\/www.system180.com\/faq\/"},"modified":"2022-12-02T12:19:12","modified_gmt":"2022-12-02T11:19:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.system180.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-0899c3ba3af8326b68e5690e43a1fd94\">\n.avia-section.av-av_section-0899c3ba3af8326b68e5690e43a1fd94{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.system180.com\/wp-content\/uploads\/2017\/12\/System180_FAQ_Header-1.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-av_section-0899c3ba3af8326b68e5690e43a1fd94 .av-section-color-overlay{\nopacity:0.5;\nbackground-color:#0a0a0a;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-0899c3ba3af8326b68e5690e43a1fd94 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-25 av-height-25  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3998'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_headline_rotator-2b9f31a00e01a66088eaaefed5846c8c\">\n#top .av-rotator-container.av-av_headline_rotator-2b9f31a00e01a66088eaaefed5846c8c{\ntext-align:left;\ncolor:#ffffff;\n}\n#top #wrap_all .av-rotator-container.av-av_headline_rotator-2b9f31a00e01a66088eaaefed5846c8c .av-rotator-container-inner{\nfont-size:60px;\n}\n<\/style>\n<div  class='av-rotator-container av-rotation-container-left av-av_headline_rotator-2b9f31a00e01a66088eaaefed5846c8c  avia-builder-el-1  avia-builder-el-no-sibling ' data-interval='3' data-animation='1'><h1 class='av-rotator-container-inner'>Frequently Asked Questions<span class='av-rotator-text av-rotator-multiline-on'>\n<span class='av-rotator-text-single av-av_rotator_item-eedec0b9f7df9bdeb2673c9816385038 av-rotator-text-single-1' >Order<\/span>\n<span class='av-rotator-text-single av-av_rotator_item-367217975ff6a631584d50792c32808e av-rotator-text-single-2' >Payment<\/span>\n<span class='av-rotator-text-single av-av_rotator_item-6f264721eb4c4567411f65a90acf4531 av-rotator-text-single-3' >Delivery<\/span>\n<\/span><\/h1><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-av_section-2dcda1862a94bb522b437cf4f29dd74d main_color avia-section-default avia-no-shadow  avia-builder-el-2  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3998'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-16b509a5195eb20636728f8eced9ba64\">\n#top .hr.hr-invisible.av-av_hr-16b509a5195eb20636728f8eced9ba64{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-av_hr-16b509a5195eb20636728f8eced9ba64 hr-invisible  avia-builder-el-3  el_before_av_toggle_container  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='togglecontainer av-jj74yj1c-dcad6796ab73e5f0f227533006f593b9  avia-builder-el-4  el_after_av_hr  avia-builder-el-last  tl_faq toggle_close_all' ><div class='taglist'><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Communication &amp; Feedback}\" class=\"\">Communication &amp; Feedback<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Delivery &amp; assembly}\" class=\"\">Delivery &amp; assembly<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Features}\" class=\"\">Features<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{General}\" class=\"\">General<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Order}\" class=\"\">Order<\/a><span class='tag-seperator'>\/<\/span><\/div><\/div>\n<section class='av_toggle_section av-av_toggle-43820ad6f401b4458d7c1bd599377cba'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Where can furniture and decors from System 180 be viewed?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Where can furniture and decors from System 180 be viewed?\" data-aria_expanded=\"Click to collapse: Where can furniture and decors from System 180 be viewed?\">Where can furniture and decors from System 180 be viewed?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>It best to visit one of our sales partners close to you. We recommend contacting our sales partners prior to your visit and inquire which System 180 furniture they currently have on display. Our sales partners are equipped with all current decor samples. Here you can find specialist partners in your vicinity: <a href=\"#\">Dealer search<\/a><br \/>\nIf there is no partner in your area please contact our sales team (<a href=\"mailto:contact@system180.com\">contact@system180.com<\/a>).<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-f499a1b94d5d7f950161b466c64a5608'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Is an on-site consultation possible?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is an on-site consultation possible?\" data-aria_expanded=\"Click to collapse: Is an on-site consultation possible?\">Is an on-site consultation possible?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>This depends on the services offered by our sales partners in your vicinity. Please inform yourselves directly by our partners, whether an on-site consultation is possible. You can naturally issue you inquiry to our sales team (contact@system180.com) an we shall pass it on.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-0605a7765e652c80ba22ac1359786d89'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"How do I calculate the dimensions of my existing furniture?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I calculate the dimensions of my existing furniture?\" data-aria_expanded=\"Click to collapse: How do I calculate the dimensions of my existing furniture?\">How do I calculate the dimensions of my existing furniture?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You must measure the width and height of your existing individual modules. Hereby please measure from the middle of the screw hole of the system node to the next. This is how the required axis measure is calculated.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-c28b3155b8c50936b1571e65bded5e37'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Can I disassemble\/modify System180-furniture alone?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I disassemble\/modify System180-furniture alone?\" data-aria_expanded=\"Click to collapse: Can I disassemble\/modify System180-furniture alone?\">Can I disassemble\/modify System180-furniture alone?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Principally you can disassemble and reassemble your furniture alone. However as individual components can quickly become damaged with improper handling and the correct assembly determines the stability of the furniture, we recommend that you use our assembly service. Costs are calculated on an hourly rate. You can receive a quote from our sales team (<a href=\"mailto:contact@system180.com\">contact@system180.com<\/a>).<br \/>\nIn order to issue a reliable estimate, we require a photo of the existing configuration including the provision of the dimensions and a sketch or written description of the desired configuration. In the event of a move please provide us with details of the original and new premises.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-efd55fe4a30eca82855bd1da585da9a9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {General} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Which cleaning products should I use?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Which cleaning products should I use?\" data-aria_expanded=\"Click to collapse: Which cleaning products should I use?\">Which cleaning products should I use?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please do not use abrasive chemical cleaning products as these will successively remove the coating. As a rule it is sufficient to wipe your furnitre with a damp cloth and then polish using a dry cloth in order to avoid smearing. In addtion we recommend re-oiling our wooden veneers at regular intervals with a wood oil. Please only apply a fine equal layer on the veneer.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lb6er8dl-267c5c874b5c2beabec0103f67a7d1da'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Features} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"What is the maximum weight that System shelves can bear? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is the maximum weight that System shelves can bear? \" data-aria_expanded=\"Click to collapse: What is the maximum weight that System shelves can bear? \">What is the maximum weight that System shelves can bear? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>For the technical specifications of the system floors, the brochure &#8220;Facts&amp;Details&#8221; is available in the <a href=\"https:\/\/www.system180.com\/en\/downloads\/#brochures\">download<\/a> area.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-404710a0dd2158526c2db22f63b7fe25'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Features} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"What is the maximum weight that castors can bear? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is the maximum weight that castors can bear? \" data-aria_expanded=\"Click to collapse: What is the maximum weight that castors can bear? \">What is the maximum weight that castors can bear? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our castors may, independent of the size bear a load of up to 60 KG per castor.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lb6erw1n-b96279d10cd955818d189129fe10577b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Features} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Which RAL tones \/ NCS codes correspond to the System 180 decors?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Which RAL tones \/ NCS codes correspond to the System 180 decors?\" data-aria_expanded=\"Click to collapse: Which RAL tones \/ NCS codes correspond to the System 180 decors?\">Which RAL tones \/ NCS codes correspond to the System 180 decors?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>All information on RAL and NCS numbers as well as care instructions for our surfaces can be found in the <a href=\"https:\/\/files.system180.com\/en_product_sheets\/System180_Surfaces.pdf\">product sheet<\/a> on surfaces.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-9f644fe55d49c66f2f9f80b0f10d55a0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Order} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"How can I order my custom piece of furniture?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I order my custom piece of furniture?\" data-aria_expanded=\"Click to collapse: How can I order my custom piece of furniture?\">How can I order my custom piece of furniture?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The best way to do this is to speak with your local System 180 partner. You can find out who your local partner is here: System 180 partner search. Specialist stores are equipped with the digital and paper-based planning materials they need, as well as with up-to-date d\u00e9cor samples, and can prepare a plan customised to your needs as well as a price quote based on that plan.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-c9aa2693961feb4d96108c8d3c81ce29'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Order} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"How can I order individual components and extensions for my existing furniture?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I order individual components and extensions for my existing furniture?\" data-aria_expanded=\"Click to collapse: How can I order individual components and extensions for my existing furniture?\">How can I order individual components and extensions for my existing furniture?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The best way to do this is to speak with your local System 180 partner. You can find out who your local partner is here: System 180 partner search. Specialist stores are equipped with the digital and paper-based planning materials they need, as well as with up-to-date d\u00e9cor samples, and can prepare a plan customised to your needs as well as a price quote based on that plan.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-9e6d950dd19f13e13e5a9ad3a2e2ce8f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Order} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"What are your payment conditions when I make an order?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are your payment conditions when I make an order?\" data-aria_expanded=\"Click to collapse: What are your payment conditions when I make an order?\">What are your payment conditions when I make an order?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>All orders made through our specialist partners will be subject to the General Terms and Conditions set by the relevant company. Orders made directly to System 180 will be subject to conditions that vary depending on whether you are ordering for the first time or are making a repeat order. The precise conditions of sale are always indicated in our offer. Please note that where payment conditions specify cash in advance we can only begin producing your furniture after receiving full payment. For this reason, any delay in payment may lead to the original delivery date being pushed back.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lb6eukzl-648a4cdcee08fd03919f91e256591282'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Order} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"The goods I received are unsatisfactory. Who should I go to to sort this out?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: The goods I received are unsatisfactory. Who should I go to to sort this out?\" data-aria_expanded=\"Click to collapse: The goods I received are unsatisfactory. Who should I go to to sort this out?\">The goods I received are unsatisfactory. Who should I go to to sort this out?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Your furniture has a defect, or its actual appearance and workmanship does not match the agreed quality. Such problems may involve defects in either the features (form, colour, fittings) or functioning of your furniture. In cases where the defect is detectable immediately upon delivery, please speak directly with the delivery team and ask them to confirm that the defect is in fact there. If you only discover the defect later, please send us a photo and description of the problem. Please contact our service team (<a href=\"mailto:service@system180.com\">service@system180.com<\/a>) to process your complaint. To ensure the quality and function of your furniture in the long term, please also follow our <a href=\"https:\/\/files.system180.com\/en_product_sheets\/System180_Care_Instructions.pdf\">care instructions<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-d8d307c164b75e1ba6b699638d103464'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Order} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"What guarantees does System 180 provide for me?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What guarantees does System 180 provide for me?\" data-aria_expanded=\"Click to collapse: What guarantees does System 180 provide for me?\">What guarantees does System 180 provide for me?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Legally binding rules govern our responsibility to ensure that our products are delivered in appropriate and defect-free condition.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lb6eveno-ff9d256730f5875804bcba31b39e8984'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery &amp; assembly} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"What is the delivery time for my order?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is the delivery time for my order?\" data-aria_expanded=\"Click to collapse: What is the delivery time for my order?\">What is the delivery time for my order?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>System 180 furniture is made to order and, where possible, delivered pre-assembled. Final assembly on site is carried out by trained personnel only.<\/p>\n<p>The delivery time within Germany is usually 6\u20138 weeks. For products in the &#8220;BlackLine&#8221; version at about 8 weeks.<\/p>\n<p>If you wish shipping abroad or individual delivery dates, please ask our service team (<a href=\"mailto:service@system180.com\">service@system180.com<\/a>) for the conditions.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-af4e9970f52bdb826f3d34870c569c12'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery &amp; assembly} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"Can I collect my furniture myself? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I collect my furniture myself? \" data-aria_expanded=\"Click to collapse: Can I collect my furniture myself? \">Can I collect my furniture myself? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You may collect your order from our factory in Ernst-Augustin-Str. 3, 12489 Berlin. Under circumstances, collection from our sales partners is also possible. Please contact your local sales partner for information.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lb6ewah9-12c94ecaae8a968970a6141d0d48ade9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery &amp; assembly} \"  ><p id='toggle-toggle-id-16' data-fake-id='#toggle-id-16' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-16' data-slide-speed=\"200\" data-title=\"Is overseas delivery possible? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is overseas delivery possible? \" data-aria_expanded=\"Click to collapse: Is overseas delivery possible? \">Is overseas delivery possible? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' aria-labelledby='toggle-toggle-id-16' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>A delivery abroad is possible in principle. The shipment of your furniture is usually pre-assembled on a pallet by freight forwarding to the curb (EXW). Further delivery conditions must be clarified with us on an order-specific basis. Please note that the disposal of the pallet is done by the recipient. You are welcome to ask our sales team (<a href=\"mailto:contact@system180.com\">contact@system180.com<\/a>) about the additional costs incurred, stating the exact delivery address and the desired furniture.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-23dd51f697a4a49fc7f4994f2bbc3fdf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery &amp; assembly} \"  ><p id='toggle-toggle-id-17' data-fake-id='#toggle-id-17' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-17' data-slide-speed=\"200\" data-title=\"Will I be contacted prior to my goods being delivered?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Will I be contacted prior to my goods being delivered?\" data-aria_expanded=\"Click to collapse: Will I be contacted prior to my goods being delivered?\">Will I be contacted prior to my goods being delivered?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' aria-labelledby='toggle-toggle-id-17' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>At the time of the order confirmation a provisional delivery week shall be provided. Several days prior to the planned delivery and assembly our team shall contact you in order to agree an exact delivery date. If delivery is via a haulage company, you will be informed as soon as your order is handed over to the haulage company.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lb6ewzgt-0a02b0a4d156b508114cd3881d332153'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery &amp; assembly} \"  ><p id='toggle-toggle-id-18' data-fake-id='#toggle-id-18' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-18' data-slide-speed=\"200\" data-title=\"Can I provide a desired date for delivery? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I provide a desired date for delivery? \" data-aria_expanded=\"Click to collapse: Can I provide a desired date for delivery? \">Can I provide a desired date for delivery? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-18' aria-labelledby='toggle-toggle-id-18' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can naturally provide a desired delivery date. We shall observe this in our planning and endeavour to adhere to this. Unfortunately we cannot guarantee this term. Please note that we do not give appointments on Saturdays and Sundays.<\/p>\n<p>Due to the current situation on the world market, delivery delays may occur<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-c766e2a5692882f000543e003bb037e2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery &amp; assembly} \"  ><p id='toggle-toggle-id-19' data-fake-id='#toggle-id-19' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-19' data-slide-speed=\"200\" data-title=\"Are my goods assembled upon delivery?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Are my goods assembled upon delivery?\" data-aria_expanded=\"Click to collapse: Are my goods assembled upon delivery?\">Are my goods assembled upon delivery?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-19' aria-labelledby='toggle-toggle-id-19' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>As a rule assembly (in Germany) occurs on your premises. Small items can also be delivered pre-assembled.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lb6exwdv-b637ac5aed69313957cfe2dd98a15ebf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery &amp; assembly} \"  ><p id='toggle-toggle-id-20' data-fake-id='#toggle-id-20' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-20' data-slide-speed=\"200\" data-title=\"How long does assembly take?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How long does assembly take?\" data-aria_expanded=\"Click to collapse: How long does assembly take?\">How long does assembly take?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-20' aria-labelledby='toggle-toggle-id-20' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The time required for assembly depends on the piece of furniture. Please request the assembly time for a specific piece of furniture from our sales team (<a href=\"mailto:service@system180.com\">service@system180.com<\/a>).<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-cf2622df9fcfd709e7c850dddd9f6eea'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Delivery &amp; assembly} \"  ><p id='toggle-toggle-id-21' data-fake-id='#toggle-id-21' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-21' data-slide-speed=\"200\" data-title=\"Do you also dispose of my old furniture? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you also dispose of my old furniture? \" data-aria_expanded=\"Click to collapse: Do you also dispose of my old furniture? \">Do you also dispose of my old furniture? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-21' aria-labelledby='toggle-toggle-id-21' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Unfortunately we cannot dispose of your old furniture.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-24d866d7e15691a095d413417a5a280c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Communication &amp; Feedback} \"  ><p id='toggle-toggle-id-22' data-fake-id='#toggle-id-22' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-22' data-slide-speed=\"200\" data-title=\"Who can I give feedback on my experience with your products or make my suggestions and requests to System 180?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Who can I give feedback on my experience with your products or make my suggestions and requests to System 180?\" data-aria_expanded=\"Click to collapse: Who can I give feedback on my experience with your products or make my suggestions and requests to System 180?\">Who can I give feedback on my experience with your products or make my suggestions and requests to System 180?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-22' aria-labelledby='toggle-toggle-id-22' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We&#8217;d be very grateful if you could send all your requests and suggestions to our product management team at <a href=\"mailto:maier@system180.com\">maier@system180.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-58e393ba6bbe1928f56c0a54ef2c5491'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Communication &amp; Feedback} \"  ><p id='toggle-toggle-id-23' data-fake-id='#toggle-id-23' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-23' data-slide-speed=\"200\" data-title=\"I have even more questions for you!\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I have even more questions for you!\" data-aria_expanded=\"Click to collapse: I have even more questions for you!\">I have even more questions for you!<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-23' aria-labelledby='toggle-toggle-id-23' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We&#8217;d be delighted to hear from you!\u00a0<a href=\"mailto:contact@system180.com\">contact@system180.com<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3998","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.system180.com\/en\/wp-json\/wp\/v2\/pages\/3998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.system180.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.system180.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.system180.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.system180.com\/en\/wp-json\/wp\/v2\/comments?post=3998"}],"version-history":[{"count":59,"href":"https:\/\/www.system180.com\/en\/wp-json\/wp\/v2\/pages\/3998\/revisions"}],"predecessor-version":[{"id":17668,"href":"https:\/\/www.system180.com\/en\/wp-json\/wp\/v2\/pages\/3998\/revisions\/17668"}],"wp:attachment":[{"href":"https:\/\/www.system180.com\/en\/wp-json\/wp\/v2\/media?parent=3998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}